Privacy Policy
Witches Designs Digital Store
Protecting your privacy and explaining our practices
Table of Contents
1. Information We Collect
Personal Information You Provide
When you use Witches Designs, we collect information you voluntarily provide to us:
Account Information
Name, email address, password when creating an account
Purchase Information
Billing address, payment details for order processing
Communication Data
Support emails, feedback, reviews, correspondence
Profile Information
Preferences, download history, account settings
Information Collected Automatically
We automatically collect certain information when you visit our website:
- Usage Data: Pages visited, time spent, click patterns
- Device Information: IP address, browser type, operating system
- Download Data: Files accessed, download timestamps
- Analytics Data: Site performance, user behavior patterns
Important: We only collect information necessary to provide our services and improve your experience. We never collect sensitive personal data beyond what’s required for transactions.
2. How We Use Your Information
Primary Uses
- Order Processing: Fulfill your digital product purchases
- Account Management: Maintain your customer account and purchase history
- Customer Support: Respond to inquiries and resolve issues
- Product Delivery: Send download links and access information
- Payment Processing: Handle secure transactions
Secondary Uses
- Marketing: Send newsletters and promotions (with your consent)
- Improvement: Analyze usage to enhance our services
- Security: Detect and prevent fraud
- Legal Compliance: Meet regulatory requirements
Email Communications: You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.
3. Information Sharing
We do not sell your personal information to third parties. We may share information only in these circumstances:
Service Providers
- Payment Processors: PayPal, Stripe for secure payment handling
- Email Services: For automated emails and customer communications
- Web Hosting: Secure website hosting and data storage
- Analytics: Google Analytics for website performance (anonymized)
Legal Requirements
We may disclose information when legally required:
- Court orders or legal processes
- Protecting our rights and property
- Ensuring user safety
- Regulatory compliance
4. Cookies and Tracking Technologies
Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings
- Marketing Cookies: Show relevant advertisements
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (may affect functionality)
- Accept only essential cookies
- Delete existing cookies
- Set preferences for future visits
5. Data Security
Security Measures
- SSL Encryption: All data transmission is encrypted
- Secure Hosting: Professional-grade server security
- Access Controls: Limited access to personal data
- Regular Updates: Security patches and monitoring
- Payment Security: PCI DSS compliant processing
Your Responsibility: Use strong passwords and keep your account credentials secure. Report any suspicious activity immediately.
6. Your Privacy Rights
Your Data Rights
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Transfer your data to another service
- Objection: Opt out of certain data processing
How to Exercise Rights
- Email us at [email protected]
- Include your full name and account email
- Specify which right you want to exercise
- We will respond within 30 days
7. Purchase Terms & License
PERSONAL USE ONLY
All digital products from Witches Designs are licensed for PERSONAL USE ONLY. Commercial use is strictly prohibited.
What You CAN Do
- Personal Projects: Create items for yourself and family
- Gifts: Make handmade gifts using our designs
- Home Decor: Create decorations for personal use
- Hobby Crafting: Use in personal creative projects
What You CANNOT Do
- Sell Products: Create items for sale using our designs
- Commercial Use: Use in any business context
- Redistribute Files: Share or sell the digital files
- Mass Production: Create large quantities
- Online Sales: Sell items on Etsy, eBay, Amazon, etc.
- Claim Ownership: Present designs as your original work
8. Refund Policy
NO REFUNDS POLICY
Due to the digital nature of our products, ALL SALES ARE FINAL. We do not provide refunds except in the specific circumstances listed below.
Refunds Are NOT Available For:
- Change of mind after purchase
- Software incompatibility issues
- User errors in downloading or using files
- Wrong purchase decisions
- Technical skill limitations
- Device or equipment problems
Refunds ARE Available For:
- Corrupted Files: If files are damaged and our team cannot repair them
- Technical Errors: If we cannot provide the purchased product due to our system failure
Process: Contact us immediately if you believe files are corrupted. We will attempt to fix the issue. If we cannot resolve it, a full refund will be provided.
9. Data Retention
How Long We Keep Data
- Account Information: As long as your account is active
- Purchase History: Permanently for re-downloads and support
- Payment Data: As required by financial regulations
- Support Communications: 5 years for quality purposes
- Analytics Data: 26 months (anonymized)
10. Third-Party Services
External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Payment Processors
- PayPal: Subject to PayPal’s privacy policy
- Stripe: Subject to Stripe’s privacy policy
Analytics
- Google Analytics: Collects anonymized usage data
11. Policy Changes
Updates
We may update this policy to reflect:
- Changes in business practices
- New legal requirements
- Enhanced security measures
- Improved features
Notification
- Minor Changes: Posted on website with new date
- Major Changes: Email notification to users
- Effective Date: 30 days after posting
12. Contact Information
Privacy Questions
- Email: [email protected]
- Website: witchesdesigns.com
- Response Time: Within 48 hours
- Subject Line: Use “Privacy Policy” for fastest response
Quick Response: Include detailed information in your inquiry to help us provide the most accurate response.
Need Help?
Contact us with any questions about this privacy policy or your personal data.