Frequently Asked Questions
Find answers to common questions about our digital design products, including SVG files, PNG graphics, and coloring pages from Witches Designs.
π Products & Ordering
What products do you offer?
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We specialize in high-quality digital design products including:
- SVG Files: Scalable vector graphics perfect for cutting machines (Cricut, Silhouette) and design software
- PNG Files: High-resolution transparent background images (300 DPI) ideal for printing and digital use
- Coloring Pages: Printable designs in PDF and PNG formats, suitable for both children and adults
How do I place an order?
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Ordering is simple and instant:
- Browse our collection and select your favorite designs
- Add items to your cart
- Proceed to secure checkout
- Complete payment
- Receive instant download links via email
Instant Access: No waiting! Download your files immediately after purchase.
Can I preview products before buying?
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Absolutely! Each product listing includes:
- High-quality preview images showing the design
- Detailed product descriptions
- File format information
- Usage examples and mockups
π³ Payment & Pricing
What payment methods do you accept?
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We accept all major payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfers (select regions)
Do you offer discounts or promotions?
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Yes! We regularly offer:
- Weekend flash sales
- Bundle deals (buy multiple designs at a discount)
- Seasonal promotions
- Newsletter subscriber exclusive discounts
- Customer loyalty rewards
Pro Tip: Subscribe to our newsletter to get notified about special offers and new releases!
π₯ Download & Delivery
When will I receive my files?
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Instant Delivery! Your digital files are available immediately after successful payment.
You’ll receive:
- Email confirmation with download links
- Access to your account dashboard
- Ability to re-download files anytime
Do download links expire?
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Download links remain active for 30 days with up to 5 downloads. However, don’t worry if you exceed this limit:
- Log into your account to re-download anytime
- We keep your purchase history permanently
- Contact us if you need additional assistance
What if I lose my files or my computer crashes?
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No worries! Your purchases are safe:
- Log into your account to access all previous purchases
- Re-download any file for free
- Your purchase history is stored permanently
- Contact our support team if you need help accessing your account
Backup Tip: We recommend saving your files to cloud storage (Google Drive, Dropbox) for extra security!
π¨ Using Your Digital Products
What software can I use with SVG files?
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SVG files are compatible with:
- Cutting Machines: Cricut Design Space, Silhouette Studio, Brother ScanNCut
- Design Software: Adobe Illustrator, Inkscape (free), Canva Pro
- Web Browsers: Chrome, Firefox, Safari (for viewing)
- Other Tools: Figma, Sketch, Affinity Designer
What resolution are your PNG files?
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All PNG files feature:
- 300 DPI resolution for crisp, professional printing
- Transparent backgrounds for easy layering
- Minimum 3000x3000px dimensions
- High-quality compression without pixelation
Perfect for both digital use and high-quality printing!
How do I print coloring pages properly?
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For best results:
- Paper: Standard A4 paper (80-100gsm) or specialized drawing paper
- Print Settings: Select “Best Quality” or “High Quality”
- Scaling: Print at 100% – don’t scale to fit
- Color: Black & white or grayscale mode
Pro Tip: Use slightly thicker paper (cardstock) for markers or watercolors to prevent bleeding!
Can I modify or edit the designs?
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Yes! Especially with SVG files, you can:
- Change colors and fill patterns
- Resize without losing quality
- Separate and rearrange elements
- Combine with your own designs
- Add text or additional graphics
SVG files give you complete creative freedom to customize designs to your heart’s content!
π License & Usage Rights
What can I do with my purchased designs?
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Our commercial license allows you to:
- Personal Use: Unlimited projects for yourself and family
- Physical Products: Create and sell up to 500 physical items per design
- Small Business: Use in your commercial projects and client work
- Gifts & Crafts: Make items for friends, family, or local craft fairs
- Social Media: Share your creations on social platforms
Perfect for Etsy shops, craft businesses, and creative entrepreneurs!
What is NOT allowed?
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Please don’t:
- Resell or redistribute the digital files
- Share files with others
- Claim the designs as your own original work
- Use for mass production (over 500 items per design)
- Include in other digital design bundles for sale
Do I need to credit Witches Designs?
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Credit is not required, but we absolutely love it when you tag or mention us! It helps other crafters discover our designs and supports our small business.
Show us your creations! Tag @witchesdesigns on social media – we love seeing what you make!
π οΈ Technical Support
The downloaded file won’t open or seems corrupted
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Try these troubleshooting steps:
- Check the file format: Ensure your software supports the file type
- Re-download: The file might have been corrupted during download
- Check file size: Compare with the expected file size
- Try different software: Some programs handle files differently
- Clear browser cache: Sometimes helps with download issues
Still having issues? Contact us immediately – we’ll send you a fresh copy right away!
My cutting machine doesn’t recognize the SVG file
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Common solutions:
- Import method: Use “Upload” or “Import” rather than drag-and-drop
- Software version: Ensure your cutting software is up to date
- File conversion: Some machines require specific formats
- Complex designs: Try ungrouping elements in your software
Need help? Contact us with your machine model – we can provide specific guidance!
Printed images look blurry or pixelated
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Check these settings:
- Print quality: Select “Best” or “High Quality” in printer settings
- Scaling: Print at 100% size – don’t stretch or shrink
- Paper type: Select appropriate paper setting in printer options
- DPI: Our files are 300 DPI – perfect for printing
Our PNG files are optimized for crisp, professional printing!
π Returns & Refunds
What is your refund policy?
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Due to the digital nature of our products, we generally cannot offer refunds after download. However:
We WILL refund you if:
- Files are corrupted and cannot be fixed
- Product doesn’t match the description
- Technical error on our end
Our Promise: If there’s an issue with your order, we’ll make it right – whether that’s a refund, replacement, or bonus designs!
I accidentally bought the wrong design
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Contact us within 24 hours of your purchase. We’ll do our best to:
- Exchange for a different design of equal value
- Provide store credit for future purchases
- Work out a solution that makes you happy
We’re here to help! Mistakes happen, and we want you to love your purchase.
Still Have Questions?
Our support team is here to help you with any questions or concerns. We typically respond within 24 hours!