π« Refund Policy
Witches Designs Digital Store
Clear and transparent refund terms for our digital products
π Table of Contents
π« 1. No Refunds Policy
β οΈ ALL SALES ARE FINAL
Due to the digital nature of our products, Witches Designs does NOT provide refunds, exchanges, or returns under any normal circumstances.
This policy applies to all digital products sold by Witches Designs, including:
- SVG Files – Scalable vector graphics for cutting machines
- PNG Files – High-resolution images with transparent backgrounds
- PDF Files – Printable coloring pages and designs
- Digital Bundles – Collections of multiple design files
- Any other digital products offered on our website
π Instant Access = No Returns
Once you complete your purchase, you receive immediate access to download your files. This instant delivery makes refunds impossible, similar to how you cannot return a movie ticket after watching the film.
π€ 2. Why No Refunds?
Digital Products Are Different
Unlike physical products, digital files cannot be “returned” once downloaded. Here’s why:
- Instant Access: You receive the full product immediately after purchase
- Cannot Be “Returned”: Once downloaded, we cannot take the files back
- Permanent Copies: Digital files can be saved, copied, and stored permanently
- Intellectual Property: Our designs are original creative works protected by copyright
Industry Standard Practice
This no-refund policy is standard across the digital products industry:
- Digital art and design marketplaces
- Software downloads
- E-books and digital publications
- Online courses and digital content
- Mobile apps and digital games
π‘ Quality Assurance
We invest heavily in quality control, detailed product descriptions, and customer support to ensure you’re happy with your purchase before you buy.
β 3. Rare Exceptions – When We DO Refund
π§ Technical Issues Only
We will provide a full refund ONLY in these specific circumstances:
Corrupted or Damaged Files
What Qualifies:
Files that are genuinely corrupted, won’t open in any software, or are significantly damaged and cannot be used as intended.
Our Process:
1. We’ll first attempt to repair or replace the corrupted files
2. If we cannot fix the issue within 48 hours
3. We’ll provide a full refund
Technical Errors on Our End
What Qualifies:
System failures that prevent you from accessing your purchased files, or if we cannot deliver the product due to our technical problems.
β οΈ Important Process
To request an exception refund, you must contact us within 48 hours of your purchase with detailed information about the technical issue.
β 4. What Is NOT Refundable
π« We Do NOT Provide Refunds For:
The following situations are specifically excluded from any refund consideration:
Buyer’s Remorse
- Changed your mind after purchase
- Don’t like the design anymore
- Found a similar design elsewhere for less
- No longer need the design for your project
Compatibility Issues
- Files don’t work with your specific software version
- Your cutting machine doesn’t support SVG files
- Your computer/device cannot open the file format
- Software licensing restrictions on your end
User Errors
- Downloaded wrong product by mistake
- Accidentally purchased duplicate items
- Deleted files from your computer
- Lost download links or forgot account password
Technical Skill Limitations
- Don’t know how to use the files
- Need help learning your software
- Cutting machine setup or troubleshooting
- General computer or printer issues
β οΈ Read Before You Buy
All product descriptions include detailed information about file formats, sizes, and compatibility. Please read these carefully before purchasing.
π 5. License & Usage Rights
π PERSONAL USE ONLY
All Witches Designs products are licensed for PERSONAL USE ONLY. Commercial use is strictly prohibited and may result in legal action.
β What You CAN Do (Personal Use)
Allowed Personal Uses:
β’ Create items for yourself, family, and friends
β’ Make handmade gifts using our designs
β’ Decorate your personal space
β’ Use in hobby and craft projects
β’ Educational or learning purposes
β What You CANNOT Do (Commercial Use)
Prohibited Commercial Uses:
β’ Sell products made with our designs
β’ Use in any business or commercial context
β’ Sell on Etsy, eBay, Amazon, or any marketplace
β’ Use for client work or services
β’ Mass production of any quantity
β’ Redistribute, share, or resell the digital files
βοΈ License Violations
Commercial use without proper licensing is copyright infringement and may result in legal action, cease and desist orders, and monetary damages.
π 6. Before You Buy – Avoid Issues
β Check Compatibility
- File Formats: Ensure you can open SVG, PNG, or PDF files
- Software: Verify your programs support the file types
- Device Storage: Make sure you have enough space
- Internet Connection: Stable connection for downloading
π Read Product Descriptions
- File formats included (SVG, PNG, PDF)
- File sizes and dimensions
- Number of files in the package
- Compatibility information
- Usage restrictions and license terms
β Questions Before Buying?
Contact us BEFORE purchasing if you have any doubts about compatibility, file formats, or usage rights. We’re here to help!
π 7. Contact Information
Refund Inquiries
For technical issues that may qualify for our exception policy:
- Email: [email protected]
- Subject Line: “Refund Request – Technical Issue”
- Include: Order number, description of problem, screenshots if applicable
- Response Time: Within 24-48 hours
General Support
- Website: witchesdesigns.com
- Business Hours: Monday-Saturday!
- Support Type: Technical help, download issues, account problems
π§ Best Response Tips
Include as much detail as possible in your inquiry: order number, file names, error messages, and what you’ve already tried. This helps us provide faster, more accurate assistance.
π¬ Questions About This Policy?
We’re here to clarify any aspect of our refund policy before you make a purchase.
Email: [email protected]
Response Time: Within 24-48 hours