Last updated: July 5, 2026
Digital files are delivered instantly and cannot be “returned”, so all sales are final in the usual sense — but that never means you are stuck with a broken purchase. Here is exactly what we make right.
We always refund or replace
- Corrupt or damaged files — if a file will not open or extract, we replace it immediately or refund the purchase.
- Missing formats — if the ZIP does not contain a format listed on the product page, we fix the bundle and send it to you.
- Duplicate purchases — bought the same design twice by accident? We refund the duplicate, no questions asked.
- Failed delivery we cannot fix — if you genuinely cannot access your files and we cannot resolve it, you get your money back.
We cannot refund
- Change of mind after downloading, or buying the wrong design by mistake (though contact us anyway — we are flexible when it is obvious what happened).
- Compatibility with software or machines not listed on the product page.
- Not knowing how to use a cutting machine or design software — but our FAQ and support email will absolutely try to help you get there.
How to ask
Email [email protected] within 30 days of purchase with your order number and the design name. Replacements usually go out the same day; approved refunds are returned to your original payment method within a few business days.